A payment did not go through

A sale in Bippa is only a sale once MobilePay has taken the money. Everything before that is an attempt, and an attempt costs nobody anything.

What the buyer sees

If MobilePay declined the payment or the buyer backed out, the page they come back to says That did not go through and "Nothing has been charged". They can tap Start again, scan again and pay. If they take the goods anyway, that is between them and the club; Bippa has no record of it and no stock moved.

Waiting for MobilePay means MobilePay has not answered yet. The page keeps checking on its own; the buyer should keep it open for a moment.

What the club sees

Under Payments, an attempt shows as one of two things:

• Not finished: the buyer opened MobilePay and never completed it. Within a few minutes Bippa asks MobilePay what became of it and marks it Failed. A row that stays Not finished for a long time usually means the buyer's phone lost signal in the middle; it still resolves on its own.
• Failed: abandoned, refused or expired. Nothing was charged and no stock moved.

Neither appears in the takings. If you see a lot of them at one place, the poster may be sending buyers to a place whose MobilePay account has been disconnected; check Money goes to under Points of sale.

"This place cannot take payment yet"

The point of sale has no MobilePay account, so the pay button has nothing to charge. See Connect the club's MobilePay. Buyers see this at the moment they tap Pay, so it is worth connecting before the poster goes up.

The buyer says they paid but Bippa shows nothing

Ask them to open MobilePay and look at the payment. If MobilePay shows it as completed, it went to the club's account and Bippa will show it within a few minutes; the receipt page fetches the result when it loads, and a background check does the same for buyers who closed the page early. If MobilePay shows it as cancelled or reserved, nothing was taken.